Q: Are you a factory or trading company?
A: we are a trader but cooperated with quality factory to supply good source and best price. We can produce different materials of porcelain products, no broker fee, very cost effective. In the mean time, we are familiar with many other flatware, glassware factory, which allows us to offer the one stop service, save your time and cost.
Q: Do you offer free samples?
A: Yes, free samples are available, and we will work it out this way: Firstly, you need to pay for the samples and freight, but
the same amount of cost will be deducted when you make the order after confirmation of the samples.
Q: What’s your MOQ? Can I add up different products to reach the MOQ?
A: Usually the MOQ for dinnerware sets is 1sets,single type, but it varies from type to type. And if the models you choose are in stock, the MOQ is flexible.
Q: Are your products safe?
A: Yes, they are safe, all raw material we use are eco-friendly, lead free, chromium free, and quality control department
especially responsible for quality checking in each process.
Q: Can you help us to develop our own product?
A: OEM/ODM/OBM are all available, we have professional teams doing this, please contact with us to discuss more details if you need it.
Q: What is your production leading time?
A: For stock products, we can ship within 5 days, if large production is needed, the leading time is around 25 days usually, if there are holidays in the production time, please confirm the time with us.
Q: Where do you ship from? Where do you ship to? once product broken when received ,how do you handle it?
A: All products will be shipped from China, if you need to ship from other cities or ports, please contact us for further confirmation. And we can ship to worldwide.once product broken when received,please provide real pictures we will send you replacement in free within 3days.